FAQ - Frequently Asked Questions

For Gamers

  1. 1. What are the Gems?

    Gems are the money of the All Girl Arcade. All the games are free and if you play them well you can earn gems that will let you buy things. Wallpapers, avatars and gifts for your friends are all things that can be bought with the gems.

    The more games you play, the more gems you can earn.

  2. 2. How do I make 'Friends'?

    If you know some of your friends are on All Girl Arcade, you can search them out using their email address or their gamer tag. Be sure to ask them what name they use on the site. When you're looking at the leaderboard, you can add anyone you see on there as your friend by clicking on their name!

  3. 3. Who are all the characters?

    The All Girl Star Squad and their friends appear on the site! They are:

    Jessy

    Yuki

    Leiyah

    Raveena

    Stray

    Helmut

    Ra-Bot

    Leo

    Ella

For Parents

  1. 1. Can my son come on the site?

    Of course! AGA is intended for a female audience but boys are welcome here as well. We intend to launch All Boy Arcade within the next year but that shouldn't stop anyone from participating.

  2. 2. My kids are asking for toys based on the characters. Where can I buy them?

    At this time, we do not have a toy line but it is in the works. When it's ready it will be announced on the site.

Friends

  1. 1. How do I add someone as a friend?

    When you meet someone you want to add as a friend, click on their character and choose (friend icon) from the circle menu to send them a friend request. If the user accepts your request, you'll now be able to find your friend in Spark City, see her online/offline status, and visit her apartment!

  2. 2. How do I know if someone has asked to add me as a friend?

    You'll get a new alert in your PDA. If your Alerts are set to "On," you'll also see a flashing Alert icon in your top left corner menu.

  3. 3. How do I accept a friend request?

    Click on the friend request alert and select Yes. Once you have added someone to your friends, you'll be able to see each other's online/offline status, send each other mail and visit each other's apartment.

  4. 4. A friend has invited me to their apartment. How do I get there?

    If you can see the friend on your screen, just click on them and select "Go to apartment." You can also use your PDA to get there by selecting the friend from the Friends menu and choosing View Apartment.

  5. 5. I was with my friend, but now I can't find her. How can I catch up with her again?

    Open up your PDA and check the Friends menu to make sure your friend is still online. If she is, you can select her name and choose "Go to Friend" and you'll jump to wherever she is!

Spark City

  1. 1. How do I get to another area of the map?

    If you know where you're heading, you can walk there by using the stars on the ground to move from area to area. Or, you can jump to your destination quickly by using the map in the top left corner menu.

  2. 2. How do I get back to my apartment?

    You can use the Home icon on the top left corner menu, or click on your character and select View Room.

  3. 3. What happens when I click on the sushi stand, lemonade stand, ice cream stand, etc?

    The item will show above your head for a couple of seconds, so others can see what you're eating or drinking. Right now, it doesn't cost anything - it's just for fun!

  4. 4. I can't get to some areas on the map. Why can't I go there?

    Some places on the map aren't open yet. Spark City is growing a little bit at a time, so check back again soon to see if the area has been unlocked.

PDA

  1. 1. What is the PDA?

    The PDA, or Personal Digital Assistant, is one of the main ways you'll navigate and communicate with friends. In your PDA, you'll receive mail and friend alerts, check if your pals are online, and find shortcuts to other places within Spark City.

  2. 2. How do I open up my PDA?

    You can use the PDA icon in the top left corner menu, or you can click on your character and select the PDA button from the circle.

  3. 3. What do all the buttons in my PDA do?

    Friends - Here, you can see which of your friends are online right now. Clicking on a friend in this menu will let you see more details about them: you can send them a message, view their profile, view their apartment, or add the friend as a favorite. You can also delete a friend, but let's hope that never happens!

    Mail - This is where you can read and write messages to your friends. This icon will be highlighted when you have new mail. To write a new message, click on the "send mail" icon and select a friend's name from the drop-down menu. Then type in your message and click Send.

    Alerts - This icon will be highlighted to get your attention if something new happens! When someone asks to add you as a friend, you'll get an alert. The alert symbol will also flash in the top left corner of your screen when you have a new alert (if you have Alerts turned on).

    Options - Choose a custom look for your PDA and turn your sounds and alerts off and on. If you make changes, save your settings with the Save button.

    Games - You don't have to go to the Arcade to find all the available games! For quick access to your favorite game, you can jump straight there with your PDA.

    Home - Click on the Home icon to return to your PDA's main menu screen.

  4. 4. How do I close my PDA?

    Just click the red Off button in the top right to close your PDA. You can get it back any time by pressing one of the PDA icons.

Chat

  1. 1. How do I chat with the people I meet?

    Type a message into the pink chat box and click on the (talk bubble) to say your message to everyone in the area.

  2. 2. How do I chat with just one other user privately?

    To talk to just one friend, you can use the blue message box to Whisper Chat. Whisper Chat can only be seen by you and the friend you are talking to! Select the user you want to Whisper to with your mouse, then click on Whisper Chat to send them a private message. Their user name will appear on the top of the blue box to show who you're sending the message to. You can Whisper Chat with more than one friend at the same time.

  3. 3. Hey! The chat system won't let me say the word I want to use. Why can't I say it?

    Some words are not allowed because they aren't nice, and we want to make sure people are friendly to each other! You also can't use numbers or names. But sometimes, the chat system won't allow a word because it just hasn't been added to our dictionary yet. If you find a word that you think should be allowed, you can help us out and tell us about it by using the "Add Words" button at the bottom of the screen. We'll take a look at the word, check it out, and add it to the dictionary in a little while.

  4. 4. How else can I interact with people I meet?

    When you click on another user anwhere in Spark City, you will see a few different ways to interact with them. Use (icon) to send them a message, (icon) to challenge them to a game, (icon) to view their profile and (icon) to add them as a friend. Once you are friends with a user, you'll be able to see their Apartment and even go over for a visit!

  5. 5. What are smileys?

    Smileys are another way to show other users how you're feeling. Click on your character and choose (smiley icon) to view all the available smileys. Select the smiley you want to use from the menu, and it will appear above your head for a few seconds.

Dressing your Character

  1. 1. How do I change my clothes?

    Click on your character and select (Edit Outfit Icon) to edit your outfit. Select the item of clothing you want to wear on the right-hand side, then click on the color palette to change the color of the item. When you're happy with the color, grab the item by clicking on it and holding down your left mouse button, then drag it onto your character to try it on! Use the (hanger, accessory, hairstyle) buttons to toggle between clothes, accessories and hairstyles. To see your outfit from every angle, use the pink arrows to turn your character around. When your outfit looks exactly the way you want, just click "Wear it!" and you're on your way! Anytime you want to change your clothes, just click on your character and select (Edit Outfit Icon) to return to your dressing room.

  2. 2. What is the outfit randomizer?

    If you can't decide what to wear, let the outfit randomizer pick for you! Click on the (Random Button) icon to see a totally random outfit and hairdo.

  3. 3. Can I buy more clothes? Where can I get more outfits?

    Right now, you cannot buy new clothes. However, that feature will be coming very soon! You'll be able to buy new clothes in the Mall once they are available.

Decorating your Apartment

  1. 1. How do I buy furniture to decorate my apartment?

    Click on the shopping cart icon in the upper left corner at any time, or click the big purple "Go Shopping" button while you're in your apartment. Once you have purchased some items, you'll be able to find them in your room editor the next time you edit your apartment.

  2. 2. I don't have enough Gems to buy the furniture I want. How do I get more Gems?

    Play games! Every time you play a game in All Girl Arcade, you'll earn Gems you can spend. There are other ways to get Gems too - for instance, if you ask a question at Raveena's Daily Destiny, you can earn up to 500 free Gems every single day.

  3. 3. How can I change the look of my apartment?

    When you're inside your apartment, click on the room editor icon (pic of the icon) any time to edit what your space looks like. Now, you can add and remove furniture, change the color of your walls and floor, and move things around inside your apartment.

  4. 4. How do I change my wall and floor color?

    First, click on the room editor icon. To change the colors of your wall and floors, select (measuring tape icon). You can toggle between the wall and floor by selecting (icon) or (icon). Pick out the colors you want from the color palette, then just grab the little square picture and drag it up into your apartment to make the change!

  5. 5. I bought some furniture! Where is it now?

    All furniture will be stored under the ("sofa" icon) icon in the room editor. Find the furniture you want in the menu and drag one item at a time up into your apartment.

  6. 6. How do I move furniture around?

    While in the room editor, click on a piece of furniture that's already inside your apartment if you want to move it around. Select (icon), then drag the furniture item to wherever you want to place it. Use (icon) to rotate it until it looks exactly the way you want.

  7. 7. How do I remove something from my apartment?

    To remove an item from your apartment, select the item and then click on ("garbage icon"). Any furniture you buy will never be lost - even if you remove it from your apartment, it will always be available in your room editor for you to use again later!

  8. 8. Whoa! I was editing a piece of furniture, and then it disappeared!

    If you drag an item too close to the edge of your apartment, this might happen. Don't worry, the item has just gone back into your room editor - just select it under the (sofa icon) icon and place it back in your apartment.

When Things Go Wrong

  1. 1. Something in Spark City isn't working properly. What should I do?

    Click on the "Something's Broken" button at the very bottom of the screen and tell us what's going wrong! We'll do our very best to fix it as soon as we can.

  2. 2. Someone asked to be my friend, but I don't want to add them. Can I choose not to?

    You can always decide who you do and don't want to be friends with. If you receive a friend request you don't want to accept, just click "No" when you open up the alert. If you change your mind, you can always add the friend to your list later on.

  3. 3. I want to remove a friend from my list. Can I do that?

    It would be great if we could all get along, but sometimes we just don't. If you want to remove a friend from your list, just find their name under the Friends menu in your PDA, then select "Delete Friend." If you change your mind, you can always add the friend back to your list later.

  4. 4. Another user is bothering me or isn't being very nice. What can I do?

    If you don't like another user, then it's probably better if you just don't talk to that person anymore. Don't answer them if you don't want to, or just go to a different area for a while. If someone's behaviour is really upsetting you, ask them to stop and tell them clearly that they are bothering you. If a user continues to bother you after you have asked them to stop, then you or a parent can report their behaviour by clicking the "Report" button in Spark City. Spark City is a fun place and we want everybody to feel good, so if someone is making you unhappy, we need to know so we can give that user a warning about their actions. If a user continues to behave badly after they have been warned, then they will be banned from Spark City. Please let us know if you see someone bothering another user so we can deal with it right away.

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